Welcome to NOOR Gold & Diamonds. By using our website (noorgoldanddiamonds.com) or placing an order through our online platforms (including WhatsApp and Instagram), you agree to be bound by the following terms and conditions, all parts and sub-parts of which are specifically incorporated by reference here, together with the privacy policy.

The use of this website and services provided by NOOR Gold and Diamonds are subject to these terms and conditions. By accessing the website directly, through a hyperlink, or via our online platforms, or by purchasing from us, you engage in our service and agree to be bound by these terms. These terms apply to all users, including vendors, buyers, customers, merchants, browsers, and contributors of content.

You acknowledge that the website may use your personal information as described in our privacy policy, which outlines how your information is collected, used, and stored. By using this website or our services, you warrant that you have read and agree to these terms and conditions and are at least 18 years of age, legally able to agree to them. NOOR Gold and Diamonds assumes no responsibility for any misrepresentation of your age.

Website Usage Terms

• The content on this website is for general information and use only and is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website. You acknowledge that such information may contain inaccuracies or errors, and we exclude liability for these to the fullest extent permitted by law.
• This website contains material owned by or licensed to NOOR Gold and Diamonds, including design, layout, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms.
• You shall not post, upload, distribute, or transmit any software or files containing viruses or harmful components that may impair or damage the website, app, or any connected network, or interfere with any person’s use or enjoyment of the website or app.
• All product prices are based on the daily gold rate and may vary accordingly. Customers are responsible for verifying the correct weight, price, and making charges before placing an order.
• Full payment must be completed prior to the billing and dispatch of the product.
• NOOR Gold and Diamonds reserves the right to choose the shipping partner best suited for each delivery.
• Product availability, pricing, and descriptions are subject to change without prior notice.
• Unauthorized use or reproduction of product images, descriptions, or content is strictly prohibited.
• For prepaid orders, if there is a weight difference from the displayed figure, the amount may be adjusted, either by providing a partial refund for lesser-weighted items or accepting additional payment for higher-weighted items.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• This website may include links to other websites for your convenience. These links do not signify endorsement, and we are not responsible for the content of linked websites.
• You may not create a link to this website without NOOR Gold and Diamonds’ prior written consent.

General Terms & Conditions

• Delivery timelines depend on the product type. Most products are readily available and typically take 15–25 working days (excluding Saturdays, Sundays, and festival holidays) for delivery to select serviceable PIN codes.
• Customers can cancel orders by logging into their account before the product is invoiced. The order amount will be refunded or added to the wallet (after deductions, if any) once the cancellation request is accepted. Cancellation is not possible once the product is invoiced, and interest claims on advance amounts will not be considered.

User Obligations

As a user, you may be required to register with us, choosing a user identifier (e.g., email address) and password, and providing personal information such as your name. You are responsible for ensuring the accuracy of this information, including billing and payment details. Providing false or inaccurate information or using the website or services for fraud or unlawful activity is grounds for immediate termination of these terms. We reserve the right to refuse service, terminate accounts, or remove/edit content at our sole discretion.

Indemnification

You agree to defend, indemnify, and hold harmless NOOR Gold and Diamonds, its officers, proprietors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney’s fees) arising from: (a) your use of and access to the website, app, or online platforms; (b) your violation of these terms; (c) your violation of any third-party rights, including copyright, property, or privacy rights; (d) any prohibited activities as stated herein; or (e) any claim that your use caused damage to a third party.

Limitation of Liability

NOOR Gold and Diamonds, its officers, proprietors, employees, partners, or agents shall not be liable for any special, incidental, indirect, consequential, or punitive damages, including those resulting from loss of use, data, or profits, whether foreseeable or not, or based on any theory of liability, including breach of contract, warranty, negligence, or other tortious action arising from your use of or access to the website, app, or services.

Governing Law and Jurisdiction

All transactions and our relationship shall be governed by the laws of India, without regard to conflict of law principles. Any disputes or complaints arising from transactions or services provided by NOOR Gold and Diamonds shall be subject to the exclusive jurisdiction of the courts located in Alappuzha, Kerala, where the company operates its office. We reserve the right to modify or terminate any portion of the website, app, or services for any reason, without notice, and without liability to you or any third party.